Purpose/Role
The Front Line Associate – Key Holder will serve the visitors to the Museum in both the
Museum Store and the Box Office. As the primary ambassadors of the Museum, they will
represent the Museum in a professional and helpful manner. In addition to their regular associate
duties, the Key Holder will assume leadership responsibility (not to include supervision),
including cash management, customer grievance resolution and security.
Responsibilities/Tasks
• Open the facility for visitors, arming and disarming the alarm system, and ensure
the facility is clean and organized.
• Prepare essentials, report problems to management, and train new employees on
operating procedures.
• Monitor employee compliance to company and legal standards in the absence of
the Lead Frontline Associate.
• Safeguard keys and alarm codes, inspection of the property for security issues,
and security of museum valuables.
• Oversee daily operations and filling in for the Lead Frontline Associate when
necessary.
• Perform closing cash hand-handling duties, including: balancing registers,
performing cash deposit drops, secure money and other valuables in safe, and
recording closing financial information.
• Regular check-in and communication with Lead Frontline Associate and Manager
of Visitor Services.
• Participates in regular Frontline Associate duties, included but not limited to:
• Assisting customers on the floor and at the cashwrap.
• Regular fulfillment, cleaning, and organizing duties of the Museum Store
and Box Office and all public facing areas of the museum including exhibits
and cases.
• Opening and Closing duties and paperwork.
• Provides knowledgeable insight on Cherokee history and culture to
guests.
• Promotes MotCP Membership Program and assists visitors with
membership processing when needed
Skills/Knowledge/Qualities
• A high school diploma or equivalent is required.
• At least 6 months of Retail, guest service, hospitality or related
experience required.
• A demonstrated commitment to preserve and protect the history, culture, and
stories of the Cherokees.
• Experience in and commitment to working in a team-oriented environment.
• Ability to resolve customer grievances.
• Strong customer service skills and experience required.
• Effective communication skills.
• Strong computer literacy, and a knowledge of Point-of-Sale software is a plus.
• Self-driven initiative and performance of the highest quality, with keen attention
to detail.
• Ability to prioritize the urgency of competing requests and take charge to meet
these deadlines.
• Excellent organizational skills
Other
• Must be available to work early evenings and weekends
• Reports to the Lead Frontline Associate
• Open scheduling availability is required for the position due to the nature of the
position.
• All MotCP positions are subject to Indian Preference in accordance with EBCI
Tribal Code.
Salary & Hiring Range
Total Hourly Range: $17.50 — $27.00
Hiring Range: $17.50 — $22.00
Applications close at 11:59pm ET May 30, 2025.
